Terms & Conditions

Order Changes and Cancellation

Sennheiser Thailand Online Store does not allow for changes to be made to an order. The order has to be cancelled in the event of a wrong order placement. To qualify for an order cancellation, the order must not have been dispatched at the point of the request.

Please reach out to our customer service team at email sennheiser@nsquared.asia for assistance for your cancellation request.

Sennheiser Thailand Online Store Return Policy

Sennheiser Thailand Online Store offers you the possibility to return any unused product within 7 calendar days from the day item was successfully delivered. Valid returns may qualify for either a refund or replacement unit.

We accept returns for the following 3 reasons:

Reason for return	Description of return reason	Condition for exchange or refund
A. Damaged item	Item that is damaged on arrival	Plastic wrap or seal intact Item must not be used Item must include all packaging and accessories
B. Wrong item	Item that is different from the description on the website	Item must not be used (if it is possible to distinguish the item from packaging) Item must be sealed, in original condition, with all packaging and accessories
C. Defective product	The item does not function as described in the manufacturer’s specifications	Item can be tested but must be in condition “as new”

Note: Original Sennheiser products purchased are covered by a 24-month international warranty. More information about our standard service and warranty policies can be found here. If the item is covered by a manufacturer’s warranty, please contact the manufacturer directly for defective products identified after the 7 calendar days.

Please reach out to our customer service team at email sennheiser@nsquared.asia for assistance of your return request before returning the item.

Cash-on-Delivery (COD)

The Cash-on-Delivery (COD) payment method is only applicable for orders below THB 20,000 in value (before the application of any discount codes). For orders above THB 20,000, please select a different payment mode available upon checkout.

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